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Business Etiquette 礼节美语 第061讲 Dealing with Disabled Persons Who Are Wheelchair Bound

陈豪在北京的ABC美国公司工作,他在走廊上遇到了刚吃完中饭回来的美国同事Amy。

(Office ambience)

C:Amy, 吃过饭了吗?

A:I did. A group from the office went out together. We missed you.

C:我今天特别忙,所以从家里带了便当。

A:You have a worried look. Is anything wrong?

C:你可真是好眼力。我们部门昨天来了位新同事,是坐轮椅的残疾人。今天中午大家都出去吃饭了,办公室只有我们两个人。

A:That was a good opportunity for you to make her feel welcome. Was there a problem?

C:跟她在一起,我觉得很不自在,不知道怎样做才得体。

A:What happened?

C:因为只有我们两人,所以我上来先自我介绍。

A:That's exactly right. Why was that a problem?

C:我记得你说过,自我介绍的时候应该主动跟别人握手。

A:That's correct.

C:但是我不知道她能不能握手,所以就没有把手伸过去。

A:What happened?

C:结果她也介绍了自己,然后主动跟我握了手。

A:You handled that exactly right. If she had not been able to shake hands, she would not have offered hers.

C:那以后遇到残疾人,是不是都要等他们先伸手呢?

A:Yes. You never want to make assumptions about what someone in a wheelchair can or cannot do.

******

当天下午下班前,陈豪来到Amy的办公室。

C:Amy, 你现在有时间吗?

A:Come on in. Tell me what else happened with your wheel-chair bound co-worker.

C:她在我后面热饭。微波炉的位置挺高的,我不知道她需不需要帮忙。

A:What did you do?

C:后来看她要把饭盒放进微波炉里确实很吃力,所以我就说,“May I help you?”需要帮忙吗?

A:Your instincts were on target. You were right to ask her before you took action.

C:可是当时我就傻傻地站在那儿,挺别扭的。

A:What happened next?

C:她表示了感谢,然后让我帮她把饭盒放到了微波炉里。

A:By asking her if you could help, you gave her the option to accept or reject your offer. Persons with disabilities are accustomed to doing things for themselves.

C:我也是这么想,残疾人其实都是很独立的,而且能到咱们公司来工作,一定很有能力。

A:People with disabilities appreciate offers of help, but don't like others to make assumptions about what they can or can't do.

C:下次再遇到残疾人,我该怎么做呢?

A:It is quite simple, when you introduced yourself, you let her instigate the handshake. When it appeared that she might have difficulty with something, you asked her if you could help.