Business Etiquette 礼节美语 第012讲

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(Office ambience)

C: Hey, Mary,我知道etiquette这个词的意思是礼节,礼貌。可是,什么是netiquette? NETIQUETTE。

M: Netiquette是人们新创造的一个词。意思是网上礼节,也就是good behavior on the Internet。

C: 网上还有礼节!Why don't you give me an example.

M: 比如说,你最好不要全用大写来写email。If you type in all capital letters, people would think you are shouting your message。

C: 噢,怪不得那天销售部的Robert问我: Why did you yell at me? 可有的人给我email全用小写,那是什么意思呀?Whisper?说悄悄话呀?

M: No。 那天财务部的Kevin不是给我们俩写的email都用小写吗?全用小写一般是不正式的,like chatting with your friends。

C: Email本身就是不正式的。

M: That's true, but that does not mean you can ignore appropriate etiquette。我得去开个会,午饭时再接著谈吧!

C: Fine! See you at the cafeteria at 12:00pm.


M: 哟,陈豪,你怎么吃那么快呀!

C: 我刚才真是饿死了,不过我很想知道还有哪些网上礼节。

M: 首先,在你送出e-mail 之前,check if there are mistakes such as spelling, grammar, punctuation and word choice. If your e-mail is sloppy, you will be perceived as sloppy and disrespectful to the recipients.

C: 我有两次发e-mail给客户时忘了附件。几个客户马上回e-mail问我: What attachment?

M: 是呀,一旦e-mail发出去以后,你就没法收回了。发现错误后最好的办法就是纠正错误,再重新发一次。你应该在subject line里写: corrected version with attachment included。

C: 下回我一定这样做。

M: 最好是不要出这样的差错。Before you hit the send button, check your spelling, grammar, punctuation and word choice. Sloppiness gives people a bad impression and is disrespectful to others. When mistakes are found, correct them and resend the e-mail. Typing in all capital letters seems that you are shouting, or typing in all lower keys are like chatting with your friends.